Pathway by Olive AI

Pathway by Humata Health: Navigating the Future of Healthcare Technology

Lead UI/UX Designer

‍Spearheaded the UX/UI overhaul of Pathway, Humata Health's innovative platform, which streamlined complex healthcare processes for a seamless user experience.

Introduction

‍📋 Hypothesis

‍In reimagining Pathway, the goal was to craft an intuitive, AI-enhanced interface that simplifies the user journey for healthcare professionals, optimizing patient care coordination and administrative workflows.

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🎯 Challenges

‍The project aimed to modernize the user experience, making robust healthcare operations simple and more efficient while maintaining compliance with stringent privacy standards, including HIPAA.

👨🏻‍💻 Responsibilities

• Defined project objectives focused on enhancing user interaction and operational workflows.
• Developed detailed personas and user journeys, aligning Pathway's redesign with healthcare professionals' daily needs.
• Designed site maps and user flows, articulating every interaction within the platform's robust ecosystem.
• Conducted extensive UX research to dive deep into the unique requirements of the healthcare sector.
• Created and iterated wireframes, evolving from low to high fidelity, each informed by user-centric feedback.
• Orchestrated comprehensive usability testing sessions, refining the interface to meet high standards of accessibility and user engagement.

🛠 Tools

• Utilized Figma for collaborative design and prototyping, ensuring a streamlined design process.
• Created clear user flows with tools like Overflow and Whimsical, essential for detailing user interaction pathways.
• Embraced traditional sketching for rapid concept iterations, fostering creativity and flexibility in the early stages.

User Persona

‍Developed user personas that encapsulate the complexities faced by healthcare providers, guiding the redesign towards a solution that is not only functional but also indispensable to daily operations.

Brainstorming

‍During brainstorming, I tackled core pain points such as patient data management and care coordination, formulating strategies to mitigate these challenges through design.

Prototyping

‍Utilized rapid prototyping to refine Pathway's backend functionalities, leveraging tools like Appsmith for quick iterations and user feedback integration.

Testing

‍Conducted over 200 user testing sessions, ensuring the redesign achieved a 95% user satisfaction rate and set new benchmarks for usability in healthcare technology products.

Visual Design

‍Finalized a UI that is not only functionally superior but also visually engaging and accessible, streamlining complex healthcare operations into a user-friendly experience.

Reflection on Accessibility and Usability

‍Incorporating WCAG and standard usability practices was not an afterthought but a foundational component of Pathway's redesign. The platform was rigorously tailored to meet WCAG 2.1 AA standards, ensuring that accessibility was at the forefront.

Standard usability practices were integrated throughout the design process, from consistent UI patterns that reduced the learning curve to feedback mechanisms that kept users informed. Regular usability testing allowed for iterative design enhancements, ensuring Pathway was not only compliant with accessibility standards but also exemplary in its user experience.

This commitment to excellence in design has positioned Pathway as a paragon of user-centric innovation, showcasing the potential for technology to drive positive change in healthcare management.

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Discussing the Pathway project, part of Olive AI’s suite of healthcare solutions, highlights the intricate balance between showcasing comprehensive design work and adhering to the stringent confidentiality required in healthcare technology, especially given the sensitive nature of the data involved.

Scope of Design Work in Pathway

• Extensive Design Elements: The Figma file for Pathway is a testament to the extensive and detailed work undertaken. It encompasses a broad range of screens, each tailored to facilitate specific functionalities within the healthcare administration process.
• Interactive Design Details: The file is more than just static screens; it includes a rich tapestry of interactive design elements, user flows, and nuanced micro-interactions, all of which contribute to an intuitive user experience.
• Comprehensive User Journeys: The design work meticulously maps out the user journeys, illustrating how each screen and feature interweaves to create a seamless experience for the healthcare professionals using the platform.

The Necessity of a Live Walkthrough

• Depth of Design Experience: Given the complexity and scope of the design work, a live walkthrough of the Figma file would provide the most effective demonstration of the platform’s capabilities. This would allow viewers to engage with the design elements interactively and appreciate the depth of thought in each design decision.
• Maintaining Data Sensitivity: Considering the sensitive nature of healthcare data and the need to comply with regulations such as HIPAA, showcasing the full extent of the design work in a public domain is not feasible. A live, controlled walkthrough would ensure that the integrity and confidentiality of sensitive information are maintained.

Conclusion and Future Direction

• Evidence of Design Impact: Despite the limitations in showcasing the entire scope of work, the impact of the Pathway redesign is clear. Its success is marked by improved efficiency in healthcare administration processes and positive feedback from the initial users.
• Continuous Improvement and Adaptation: Our commitment to enhancing Pathway is ongoing. We aim to keep the platform at the forefront of healthcare technology, continually adapting and refining its features to meet the evolving needs of the healthcare industry.
• Securing the Future of Healthcare Technology: As Pathway progresses, it stands to not only support but also transform healthcare administration, embedding itself as a critical tool in the landscape of healthcare technology.

In essence, while the full breadth of the Pathway project cannot be openly displayed due to the sensitive nature of the work, a live walkthrough would provide an immersive insight into the extensive and meticulous design process that has shaped this innovative healthcare platform.

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