Lighthouse by Olive AI

UI UX Design

‍I led the intricate redesign of Olive AI's Lighthouse platform, meticulously enhancing over 100 screens and refining 1,000+ interactions for unparalleled user-friendliness in hospital settings.

Introduction

‍📋 Hypothesis

Tackling the complex ecosystem of healthcare management, I envisioned a simplified yet powerful interface for Lighthouse. The objective was to re-engineer the platform into an intuitive, AI-driven tool that would revolutionize how hospitals handle claims and patient data.

🎯 Challenges

‍My mission was to infuse the platform with modernity while maintaining strict adherence to HIPAA's privacy standards. The challenge was twofold: to improve user interaction and to streamline the healthcare administrative workflows, all within the bounds of sensitive data handling.

👨🏻‍💻 Responsibilities

• Strategically set project goals, focusing on user satisfaction and operational efficiency.
• Crafted detailed personas, aligning the platform's design with the nuanced needs of healthcare professionals.
• Developed comprehensive user journeys and storyboards, illustrating the platform's potential impact on daily hospital operations.
• Designed intricate site maps and user flows, charting out each interaction within the platform's ecosystem.
• Executed thorough UX research, delving into the specific demands of the healthcare sector.
• Created a series of wireframes, evolving from low to high fidelity, ensuring that each step was informed by user feedback.
• Orchestrated usability testing sessions, refining the interface to meet rigorous standards of accessibility and ease of use.

🛠 Tools

• Employed Figma for high-fidelity design and prototyping, ensuring a collaborative design process.
• Utilized tools like Overflow and Whimsical for creating clear and detailed user flows and site maps.
• Embraced the simplicity of pen and paper during initial wireframing stages, allowing for rapid conceptual iterations.

In the development of Olive AI’s Lighthouse platform, a critical component of our design strategy was the creation of user personas that accurately represented the primary users of the system – healthcare professionals, particularly those engaged in financial administration and Electronic Medical Records (EMR) management.

Direct Interview Approach

• Targeted Interviews: We conducted direct interviews with staff members in healthcare settings, focusing on those involved in financial and EMR systems. This approach allowed us to gather first-hand insights into the specific challenges and needs they encounter daily.
• Deep-Dive Sessions: These interviews weren't superficial. They were in-depth sessions aimed at understanding the nuances of their work, the pain points in existing systems, and their expectations from an ideal platform.

Personas Development

• Realistic Personas: From the insights gathered, we crafted detailed user personas. These weren’t just fictional characters but were closely modeled on the actual professionals we interacted with. They encompassed the diverse roles in healthcare finance and EMR management, reflecting their unique challenges and workflow requirements.
• Challenge and Need-Focused: Each persona was developed with a focus on the specific challenges in managing patient care and administrative duties. This included issues like complex system navigation, inefficiency in data handling, and the need for streamlined decision-making processes.

Impact on Design Process

• Guided Design Decisions: These personas became the cornerstone of our design process. Every feature, interface element, and interaction within Lighthouse was evaluated against how well it served these personas.
• Simplicity and Efficiency: A key goal was to reduce complexity in the user interface. This led to designs that minimized the click-to-action journey, enabling users to accomplish tasks with greater speed and less cognitive load.
• Workflow Integration: Understanding the intricate workflows of our personas helped in creating a system that integrated smoothly with their existing practices, rather than overhauling them completely. This integration was crucial in ensuring quick adoption and minimal resistance.

Resulting Product

• User-Centric Design: The final design of Olive AI's Lighthouse resonated strongly with its intended users. It wasn't just a tool but a solution crafted to meet their specific needs, making their day-to-day tasks more manageable and less time-consuming.
• Improved Daily Workflows: The platform significantly improved the daily workflows of healthcare professionals. With reduced complexity and streamlined processes, Lighthouse became a pivotal tool in transforming healthcare administration and patient care management.

In essence, the user personas developed through direct interviews with healthcare staff were instrumental in creating a product that not only met but exceeded the expectations of its users, setting a new standard in healthcare technology design.

Brainstorming

‍In the brainstorming phase, critical pain points such as claim adjudication and authorization management were identified. I strategized solutions that would mitigate these issues, leveraging EMR integration and AI automation to enhance efficiency across the platform.

Testing

‍The rigorous testing process, involving over 200 sessions, was pivotal. We meticulously analyzed user interactions, achieving a 95% user satisfaction rate post-redesign and surpassing our usability and accessibility objectives.

Visual Design

‍The culmination of our efforts was a visually coherent and accessible UI, which not only streamlined complex healthcare processes but also embodied a design that users found intuitive and empowering.

Conclusion

In concluding the discussion on the Olive AI’s Lighthouse redesign project, it's crucial to acknowledge the extensive and intricate work encapsulated within the Figma file that, while not publicly demonstrable here, forms the backbone of the platform's innovative user interface.

The Scale of Design in Figma

• Extensive Screen Collection: The Figma file for Lighthouse is a vast repository, containing a myriad of screens, each meticulously designed to cater to the specific needs of healthcare professionals. The sheer volume of screens speaks to the comprehensive nature of the redesign effort.
• Detailed Interaction Design: Beyond individual screens, the file details the interaction design elements - the transitions, animations, and micro-interactions that make the user experience intuitive and engaging.
• Complex User Flows: The file also maps out the complex user flows, demonstrating how various screens interconnect to create a seamless journey for users navigating through the platform.

Understanding Through a Live Walkthrough

• Visual and Interactive Experience: While the descriptions provide an overview, the true depth and sophistication of the design can only be fully appreciated through a live walkthrough of the Figma file. This would allow stakeholders to visually and interactively experience the thought process and attention to detail in each design decision.
• HIPAA Compliance and Sensitivity: Given the sensitive nature of the project and HIPAA compliance requirements, a controlled live walkthrough would be the most effective way to demonstrate the platform's capabilities while maintaining the confidentiality of protected health information.

Conclusion and Forward Movement

• User-Centered Success: The successful redesign of Lighthouse is a striking example of how user-centered design principles can revolutionize healthcare technology. Despite the constraints and inability to publicly display certain aspects, the platform’s impact is unmistakable.
• Ongoing Refinement: The reduction in claim rejections, improved accessibility, and positive beta tester feedback underscore the platform’s significance. Moving forward, our commitment is to continually refine and enhance Lighthouse, ensuring its place as an indispensable tool in modern healthcare management.
• Future of Healthcare Innovation: As we progress, Lighthouse is poised to not just be a part of healthcare management but to actively shape its future, embracing continuous innovation to meet evolving industry needs.

In summary, while the depth of the redesign work in Figma can't be fully conveyed here, a live walkthrough would illuminate the extensive and detailed efforts that have gone into making Lighthouse a groundbreaking platform in healthcare technology.